1.-Do you offer technical support?
Yes, we assist you with all the products and services we provide, our goal is to satisfy our customers and support them at all times.
2.-How can I contact you for technical support?
You can do so by filling the email form on our website or calling our number in the US, Guatemala and Spain.
3.-Do you have technical support for email?
Yes, 24/7, you can fill in the contact form, and we will respond as soon as possible.
4.-Do you offer tech support over the phone?
Yes, we offer support over the phone from 9AM to 7PM (GMT -6).
5.-What information should I have handy when asking for tech support?
You will have to tell us the domain, login information and describe your issue. If you are getting error messages please inform us with detail.
6.-What is the first thing I should do if I have a problem with my account?
Please never hesitate to contact us. The sooner you report a problem, the better.
7.-Do you provide tech support for data bases?
Yes, we will not create them for you, but we will support you with any technical issues with MySQL data bases that should result from our services.
8.-Do you provide tech support for specific programs?
We provide with all our accounts a set of preinstalled scripts. We will assist you with any issue arising from our services regarding the access to those scripts, however for specific questions about them you will need to contact their developers to whom we are not affiliated. Also feel free to suggest new features you would like to see in your accounts.
9.-Do you provide tech support to the customers of your resellers?
No. We have a full support system for our resellers, but we do not taka support requests from their clients directly.
10.-Do you have support available 24/7?
Only through email. Our phone support is available from 9AM to 7PM (GMT -6).
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