1.-Does HostingHQ.net offer more than a hosting plan?
Yes we offer several plans designed for individuals, web developers, groups as well as small to mid size businesses and corporations. Each plan offers different resource limits and features, but all come with user friendly and powerful tools, to make your web hosting experience with us very efficient and easy.
2.-Do your plans include tech support?
Yes, all our plans include technical support. There are more answers for this topic on the Technical Support section.
3.-Can I change my hosting plan?
You can change your plan contacting us at info@hostingfhq.net or calling us to any of our numbers in the US, Guatemala or Spain. We will be please to assist you.
4.-Can I buy additional disk space, bandwidth or modify the features of my plan?
Yes, disk space, bandwidth, domains and IPs are available, don′t hesitate to contact us.
5.-Do you offer SSL certificates?
We provide all our clients a free shared certificate to use in their accounts. If you need a specific certification, don′t hesitate to contact us, so we can give you a quote.
6.-What does web hosting consist of?
Web hosting is a service that provides a home for websites on the internet. Hosting providers offer to their clients′ professional services and state of the art technologies needed for websites to operate efficiently.
7.-What do your hosting plans offer?
Our hosting plans host your sites in a powerful server which is constantly monitored by professionals, at very attractive monthly and yearly prices. These plans are designed for private, public and commercial sites of all sizes and requirements.
8.-Do I have unlimited access to update my pages?
We don′t place any other restrictions to the access to our server other than the ones described in your hosting package of choice. You can access your control panel to check your site′s status from anywhere with internet access. .
9.-Do you offer a web based tools administrator?
Yes, we provide you a Control Panel that makes the management of your account very simple. For your convenience we provide also access to your billing and contact information on our website 24/7.
10.-When does my account with you start?
Web hosting accounts are ready to use from 30 minutes up to 12 hours from the moment you place your order. Domain registration and propagation takes up to 12 hours and once registered can take up to 48 hours to be completely stable.
11.-May I have multiple accounts with HostingHQ.net?
For your convenience, within one account you can have as many domains and hosting plans as you need. However, we don′t limit the number of accounts you can have with us, just remember that your username is your email address, so you will need multiple email accounts if you want to have multiple accounts with us.
12.-Do I have to upload my site via FTP?
No, you can use the File Manager within your Control Panel. It will let you upload files, edit them, update them and much more.
13.-Do you offer a web based administration tools for my account?
Yes, you can update your information and billing and control all features of your online presence. Our secure web based tools, let you control your site and update it anytime from anywhere.
14.-Will all my accounts have their own Control Panel?
Yes, however, addon domains and parked domains will share the Control Panel with the original site.
15.-Can I manage my MySQL data bases using a web based GUI ?
Yes, we provide PhpmyAdmin and we keep it up to date without extra charge. Also, our Control Panel enables you to expand and edit your databases, users, and assign privileges to your database users..
16.-Can I check my email through the web?
Yes, all email accounts can be checked, using a standard web browser. With our user friendly webmail interface you can create folders, design rules, establish a personal calendar, organize it, schedule meeting, filter unwanted emails (spam), virus and much more.
17.-Will I be able to check my stats to analyze my site′s traffic?
Yes, checking and analyzing your web traffic is very simple with Webalizer, Awstats, Analog Stats, among others. Besides stats programs, your Control Panel tells you how much space and bandwidth you are using.
18.-What happens if I exceed the monthly bandwidth allowance?
If your website exceeds your bandwidth allowance, our system will send all your visitors to a temporarily suspended page, but don′t worry, our system will notify you automatically via email when you have used 80% of your allocated resources, so you will have enough time to decide what to do.
19.-Where can I monitor my bandwidth usage?
You can check your Control Panel for reliable up to the minute data on your space and bandwidth usage.
20.-How can I prevent my site from being suspended when my bandwidth limit is reached?
Use your control panel to check your usage, and upgrade or purchase more bandwidth or space depending on your plan.
21.-What are the dates for calculating the beginning and end of a bandwidth allowance period?
The bandwidth resets back to 0 the first of every month. Your bandwidth usage updates constantly.
22.-How can i see where my site′s traffic is coming from?
Our stats programs details a lot of aspects regarding your visitors, including where it′s coming from.
23.-What is "leeching" and how can I prevent it?
Leeching (or hotlinking) is the process of loading images from other sites with the purpose of saving bandwidth usage. To prevent this from happening to you, the stats provide you with enough information. If you believe you are a victim of leeching contact us immediately.
24.-Do my FTP and email use count for my total bandwidth allowance?
Yes.
25.-Do I have FTP access to my site? Can I load files anytime?
Yes, all our plans come with at least one FTP account preconfigured. Uploading files can be done anytime without restrictions.
26.-Do I have FTP access to my site? Can I load files anytime?
Yes, this feature is available in all our hosting plans.
27.--Does Hosting HQ provide tech support for anonymous FTP?
Yes, all our plans can have anonymous FTP. Install your own anonymous FTP files and you can choose your own message.
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