1.-Do you guarantee my money back if I′m not satisfied?
Yes, if you do it before the first month of your contract has passed. If you are not satisfied with our service and express that you want your money back before the first 30 days, we will return it.
2.-When does my warranty start?
The 30 days period of this warranty starts the moment you register. If you express that you want your money back during this period, you will generally get it within 48 hours.
3.-Are there any hidden charges?
No. If there are any changes in our prices we will let you know in advance.
4.-How is the payment process carried out?
When you register, we ask you to choose a hosting plan and/or domain and your subscription frequency (if applicable). We charge your credit card and your account renews automatically unless you write to us wishing to terminate it. Depending on your country we may have other forms of payment available.
5.-May I hire your services even when I don′t reside in the US?
Yes, if you have a valid credit card, you can hire our hosting services from anywhere in the world. We offer phone and email support in English and Spanish. We also offer Live Chat support during business hours (9AM to 7PM GMT-6).
6.-What forms of payment do you accept?
We accept all major credit cards and Paypal (Visa, Mastercard, American Express, Discover, JBC). Depending on your country we might offer other forms of payment, please feel free to inquire.
7.--When I make a payment using my credit card how does it appear on my statement?
A charge for "HostingHQ.net" will show on your statement. If you have any questions about your charge, please don′t hesitate to contact us.
8.--How do I know when my service expires?
Our system sends you automatic reminders when your account is close to expiring.
9.-How can I renew or terminate my account?
All the hosting plans, reseller plans and domains are considered active and are renewed automatically according to your payment cycle. To terminate an account, just let us know via email, and once we have confirmed with you, your account will be terminated..
10.-Who do I contact if I have questions about a payment?
You can use our contact form or call us to the numbers shown here on our website. We also have Live Chat Support available during our office hours.
11.-How can I upgrade or modify my plan?
Upgrades and modifications to your plan can be done easily, contact us and we will let you know if there are any costs involved.
12.-What payment cycles do you offer? May I change my cycle?
Depending on your plan, some can only be paid for yearly and others can be paid for yearly and monthly. You can change your cycle, just send us an email using the contact form.
13.-What benefits do I get if I pay a year in advance?
You get a much lower rate.
14. May I change and update my account information online?
Yes, you can login anytime to update this information.
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